Search the FAQs below, or switch between family and caregiver questions to find what you need.
Sulekha Care Services helps families find trusted caregivers for services like nanny, babysitter, elder care, senior care, cook, housekeeper, pet care, and daycare. Create an account, post your care requirement or browse caregiver profiles, compare candidates, contact caregivers, and hire the one that best fits your family's needs.
Signing up is quick and free.
Sulekha Care Services makes finding care simple by offering:
To receive the best matches:
Go to My Dashboard and select Manage Jobs or Profile. Choose the section you want to update, make the necessary changes, and click Save.
Open the caregiver's profile and click Contact or Message. Depending on your membership plan, you can send messages or unlock contact details to communicate directly.
Visit My Dashboard > My Jobs.
No. Your personal information is protected. Sensitive details like your email address and phone number are only shared when you choose to contact a caregiver or according to your account settings and membership benefits.
Use filters such as:
Currently, article publishing is not available for family accounts. If you're interested in contributing content or partnering with Sulekha, please contact our support team.
You can find:
Visit the caregiver's profile. Depending on your membership plan, you'll be able to view or unlock the caregiver's contact details.
Go to My Dashboard and open Favorites or Recently Viewed to quickly access caregivers you've saved or recently visited.
The number varies by location and availability. Use the age or experience filters while searching to see caregivers who meet your preferred criteria.
Yes. You can use the same account to hire caregivers and create a caregiver profile if you're also looking for care-related work.
Sulekha shares only the information necessary to help families and caregivers connect. Your personal information is handled according to our privacy practices and is not publicly displayed without your consent.
Social Media Promotion helps increase the visibility of your care requirement by promoting it across Sulekha's social media channels, helping you reach more potential caregivers and receive responses faster.
Go to Membership Plans, choose the plan that best suits your needs, complete the payment, and your account will be upgraded instantly.
Check that:
Go to My Account > Billing & Payments to view and download your payment receipts and invoices.
Visit the Membership section, compare available plans, select your preferred plan, complete the payment, and enjoy the upgraded benefits immediately.
If you selected the Feature My Job Post option during checkout, it is billed as an additional service. Featuring your job increases its visibility, helping it appear more prominently to caregivers.
Try these steps:
Click Forgot Password on the sign-in page, enter your registered email or mobile number, and follow the instructions to reset your password.
For the best experience, use the latest versions of:
Visit the Google Play Store or Apple App Store, search for Sulekha Care Services, and install the app. You can also scan the QR code available on the website to download it instantly.
Currently, LinkedIn sign-in is not supported. You can sign in using your registered email address, mobile number, or any other available login options.
You can reach our support team through the Help Center, live chat, contact form, or the customer support options available on the Sulekha Care Services website and mobile app.
This email is sent whenever important account changes are made. If you did not make these changes, reset your password immediately and contact Sulekha Care Services customer support to help secure your account.
If you can't sign in:
Click Sign Up, choose "I'm a Caregiver," enter your email address or mobile number, verify your account using the OTP, complete your profile with your experience and services offered, and start applying to jobs.
A Basic account gives you a public profile and lets you browse jobs. Premium adds features like unlimited applications, direct messaging with families, priority placement in search results, and access to contact details.
Sulekha Care Services connects you with families actively looking for care across multiple categories, gives you a searchable profile that puts your skills in front of the right people, flexible membership plans, and support whenever you need it.
Add a clear profile photo, list your experience and certifications, describe your availability and pay expectations, and keep your profile updated. Complete profiles get more responses from families.
Go to My Dashboard > Profile, update the sections you want to change, and click Save.
From My Dashboard, select Add Service Profile, choose the care category — for example nanny, elder care, or pet care — and fill in the details for that service.
Go to My Dashboard > Profile > Location, update your address or service area, and click Save.
Visit My Dashboard > Account Settings. Select Pause Membership to temporarily stop appearing in search results, or Close Account to deactivate your account permanently.
Go to My Dashboard > Profile > Contact Information, update your details, and verify the change with the OTP sent to you.
Go to My Dashboard > Reviews to see feedback and ratings left by families you've worked with.
No. Your personal information is protected. Details like your phone number and email address are only shared according to your account settings and membership plan.
Go to My Dashboard > Profile > Pay Rate, enter your updated rate, and click Save.
Go to My Dashboard > Availability, mark the days and times you're available, and click Save. Keeping this current helps families know when they can book you.
Go to My Dashboard > Manage Services, select the profile you want to change, and toggle it to Hidden or Visible.
Go to Find Jobs and filter by category, location, pay range, and schedule to see job posts that match what you're looking for.
Keep your profile complete and up to date, respond to families promptly, add certifications and experience, and ask past families for reviews.
Open a job listing and click Apply. Depending on your membership plan, you may need to upgrade to send messages or unlock full job details.
Meet in a public place for the first conversation when possible, verify the family's details, ask for references, discuss expectations and pay upfront, and trust your judgment if something feels off.
No, not without your involvement. Your number is only shared when you choose to contact a family or accept a job, according to your account settings.
Payment arrangements are made directly between you and the family you work with. Sulekha Care Services doesn't process caregiver payments, so discuss the payment method and schedule with the family before starting work.
Go to My Dashboard > Membership, select Cancel Membership, and confirm. You'll keep Premium features until the end of your current billing cycle.
Go to Membership Plans, compare the available plans, select the one that fits your needs, and complete payment to upgrade instantly.
Try refreshing the app, updating to the latest version, restarting your device, or reinstalling the app. If the issue continues, contact customer support.
Check the What's New section in the app or website for the latest updates on fixes, features, and workarounds.
Make sure you're entering a valid email or mobile number, check for the OTP in your messages or spam folder, and confirm your internet connection is stable. If you're still stuck, contact customer support.
Visit the Google Play Store or Apple App Store, search for Sulekha Care Services Caregiver, and install the app. You can also scan the QR code on the website.
Reach our support team through the Help Center, live chat, contact form, or the support options available on the website and app.
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